Customer Service Department

Customer Service Department

Program name: Bachelor of Tourism and Hotels - Major in Customer Service

The Program General Objectives:

This program aims to prepare a graduate who is able to:

  1. Acquire basic knowledge and skills related to customer service.
  2. Communicate ​​with various nationalities using different languages and professional terminology associated with the field of customer service.
  3. Practice communication, leadership, time management, and teamwork skills
  4. Respect multiple cultures.
  5. Realize the customer’s psychological characteristics to be able to communicate with them.
  6. Serve the community and continuous learning through raising awareness, providing consultations, and organizing scientific conferences and seminars that discuss contemporary tourism and hotel issues.
  7. Use scientific methods in problem solving, crises management, and emergency situations to keep pace with the updates of the hospitality industry.
  8. Keep abreast of developments in the work environment in the hospitality industry.
  9. Distinguish between different cultures and deal with various behavioral patterns according to the principles and characteristics of service.
  10. Become aware of all the laws and legislations related to the tourism and hospitality sector, and that regulate the rights and duties of workers in the field.
  11. Acquire basic knowledge and skills related to the hospitality industry
  12. Adhere to the ethics and morals of the profession in the field of hotel work.
  13. Apply the principles of general and occupational health, first aid, and security and safety rules that serve working in the hospitality industry.
  14. Practice technical and administrative skills related to work in the hospitality fields, according to the labor market needs.
  15. Use modern technologies and information systems in various operations used in the hospitality industry.

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Contact Data

Administration: 66 Mostafa El Nahas St., Nasr City, Cairo, next to Tech gas station

  22719455 2+

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